Great customer service!
Once I made the deal with the rep to have carpet laid, I was passed off to the installer to talk to and never heard from Justin again. Even when I had some issues that I copied him on emails, he never chimed in it. He never followed up to see how the carpet install went. FYI there are issues that now I’m having to deal with through the installer. I understand having to work with the installer but I would think the original rep/company would want to know if I’m happy with who they’ve partnered with. Currently, I’m not impressed and still having to pin down the installer to come talk to me. Emily Washburn